Policies

Cancellation & rescheduling

• Reschedule or cancel at no charge with at least 24 hours’ notice before the scheduled window.
• Same-day cancellations or no-shows may incur a $45 administrative fee.
• Weather or technician delays: we will offer the next available window at no extra fee.

Payment

• Diagnostic fee ($89 standard) is due at the visit unless waived under plan rules (see Pricing).
• Customer-responsible repair amounts are due upon approval and completion, by card or approved invoice terms.
• After-hours dispatch includes the published trip surcharge plus diagnostic.
• Plan-covered portions are billed per your warranty plan administrator; we do not mark up plan-covered labor beyond plan rules.

Warranty of workmanship

• Labor for completed repairs we coordinate carries a 90-day workmanship warranty from the completion date.
• Parts follow the manufacturer or plan parts warranty, whichever applies to your claim.
• Workmanship warranty covers re-work of the same failure mode if caused by installation or repair labor—not new failures, misuse, or unrelated components.
• To request warranty service, contact us with your work order number.

Estimates

Non-covered work does not begin until you approve the written estimate. Covered items proceed under plan authorization as described on Pricing.